Frequently Asked Questions
Everything you need to know about Sun Mountain sports gear and services.
What is the standard shipping time for Sun Mountain orders?
Most orders are processed within 1-2 business days. Standard ground shipping typically takes 3-5 business days depending on your location within the continental United States.
Do you offer a warranty on your golf bags and outerwear?
Yes, we stand behind our craftsmanship. Sun Mountain products come with a one-year warranty from the date of purchase against defects in materials and workmanship.
What is your return policy for items purchased online?
We accept returns of unused, unwashed items in their original packaging within 30 days of delivery. Please note that custom-embroidered items are final sale and cannot be returned.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your shipment's progress.
Are your waterproof jackets machine washable?
Yes, our technical outerwear is machine washable. We recommend using a gentle cycle with cold water and a specialized technical fabric cleaner to maintain the integrity of the waterproof membrane.
Do you provide international shipping services?
Currently, our website serves customers within the United States and Canada. For other international inquiries, please contact our customer service team to find a local authorized distributor.